Privacy Policy
Last Updated: Feb 26, 2026, 11:30 AM
At ModenChat, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with our website, chat widget, and services. By using ModenChat, you agree to the practices described in this policy.
1. Information We Collect
We may collect and process the following categories of information:
a. Personal Information:
- Name, email address, phone number, and company details when you voluntarily provide them through contact forms, survey forms, or account registration.
- User information may also be stored locally to improve form pre-filling and user experience.
b. Usage and Technical Data:
- Information about how you interact with our website and chat widget, such as IP address, browser type, device information, pages visited, referring URLs, and session duration.
c. Cookies & Similar Technologies:
- Session identifiers, visitor identifiers, and local storage used to operate the chat widget, maintain sessions, and remember preferences.
- More details are available in our Cookie Policy.
2. How We Use Your Information
We use your data for purposes such as:
- Providing, operating, and maintaining ModenChat services
- Enabling chat functionality and maintaining active sessions
- Improving performance, reliability, and user experience
- Pre-filling forms and preserving preferences when applicable
- Responding to inquiries, support requests, and feedback
- Sending service-related communications and updates
- Ensuring security, preventing abuse, and complying with legal obligations
3. How We Share Your Information
We do not sell your personal data. We may share information with:
- Service Providers: Trusted third parties that help us operate our infrastructure, hosting, security, and analytics
- Legal Obligations: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets
4. Cookies, Tracking, and Local Storage
ModenChat uses cookies and similar technologies to enhance your experience. You can manage cookie preferences in your browser settings. These tools help us:
- Maintaining chat sessions and visitor identification
- Remembering widget settings and preferences
- Improving website and widget performance
- Enhancing usability and continuity across visits
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Session data typically expires automatically, while certain identifiers and preferences may persist unless cleared by the user or browser. Data may also be retained longer when required by legal, security, or compliance obligations.
6. Your Rights
Depending on your location, you may have rights such as:
- Accessing the personal data we hold about you
- Correcting or updating inaccurate information
- Requesting deletion of your personal data
- Objecting to or restricting certain processing activities
- Withdrawing consent where processing is based on consent
To exercise these rights, contact us at info@moden.ae.
7. Children's Privacy
ModenChat services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will take appropriate steps to delete it.
8. Third-Party Services and Links
Our services may include links to or integrations with third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any information.
9. International Data Transfers
ModenChat operates globally, and your information may be processed or stored in countries outside your place of residence. Where required, we implement appropriate safeguards to ensure lawful and secure data transfers in accordance with applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated 'Last Updated' date. Continued use of our services after changes indicates acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: info@moden.ae
Address: SPC FZ, Sharjah, UAE