Cookie Policy

a. Cookies:

• Small files stored in your browser that help remember preferences and maintain sessions.

b. Local Storage & Session Storage:

• Browser storage mechanisms used to store widget settings, messages, and temporary session data.

c. Identifiers:

• Unique identifiers such as visitor IDs that help recognize returning visitors.

a. Essential Cookies:

• Required for core functionality such as chat sessions and security.
• Include session cookies that expire after approximately 30 minutes of inactivity.

b. Persistent Cookies:

• Used to recognize returning visitors.
• A visitor ID cookie may persist for up to 2 years unless removed earlier.

c. Local Storage:

• Stores widget customization settings such as appearance and behavior.
• May store chat messages locally to improve continuity and performance.

a. Technical Data:

• Session identifiers
• Visitor identifiers
• Widget configuration preferences

b. User-Provided Information:

• Name, email address, or phone number entered in survey or contact forms.
• This data is stored locally only after you voluntarily provide it and is used to improve form pre-filling and user experience.

a. Session Cookies:

• Automatically expire after approximately 30 minutes.

b. Persistent Cookies:

• Visitor identification cookies may persist for up to 2 years.

c. Local Storage Data:

• Remains stored until cleared by the user or the browser.